Customer Engagement & Marketing Automation Features

The omnichannel agent desk — a single real-time 3-pane workspace (conversation list, message thread, contact profile) that unifies every messaging channel with channel-aware composing, assignment/status workflow, templates, deals and SLA.

Visual node-based automation builders (React Flow) for conversational bots, WhatsApp forms and voice IVR — plus a RAG knowledge base, chat/voice simulator and per-channel webhook triggers.

The owned-contacts store — list-based contact management with import/export, custom fields, per-channel consent, suppressions and a contact detail drawer. Your first-party audience.

A prospecting / lead-discovery tool to search and bulk-export third-party B2B and B2C audience data, backed by a separate Elasticsearch service (audiencehub.bol7.com).

A Calendly / Cal.com-style scheduling suite with MCP server integration and a 5-minute Celery sync — booking links, event types, team capacity and analytics.

Customer Data Platform — segments, multi-source data collection, identity resolution, profiles, journeys and analytics across the whole stack.

Build scheduled, trigger-based multi-step drip sequences across WhatsApp / Email / SMS / RCS / Voice — with per-step delays, schedule windows, enrollment, preflight, test sends, launch and analytics.

Tabbed connection manager — connect, configure, monitor and govern every messaging channel.

Unified multi-channel marketing suite — send, monitor and optimize campaigns. Four children: Campaigns, Templates, Senders, Developer.

High-volume bulk messaging (SMS/RCS) sent through your own Android device fleet — organized by projects, templates and campaigns, with delivery monitoring.

Multi-platform social-media automation — manage campaigns for Facebook, Instagram, TikTok, Twitter, YouTube, WhatsApp & more, executed through a fleet of registered Android devices.

A task-based influencer / creator-rewards platform (RewardHub). Brands publish micro-tasks across social platforms; app users complete them for points, with content review, gamification, referrals and payouts.

Generative-content asset hub — create and manage Voice / Image / Video / Music assets, with per-type generators and a searchable asset table. (Multi-AI Chat is a separate tab.)

A multi-model AI workspace — pick one or more LLMs and compare answers side by side, with an agentic mode that runs tools, web search/fetch and file deliverables, all metered in credits.

HR / people-operations suite — company setup, employee directory, attendance, payroll and a work hub. (Sales pipeline lives separately in the Sales CRM.)

Build call-centre forms for agents, customers and supervisors — a drag-and-drop form builder + distribution + response analytics.

Category-tabbed hub to connect, monitor and govern 40+ external tools (via MCP).

A full outbound/inbound call-centre add-on that pairs the Client Portal with a separate codebase (Android SIM app + web softphone). A paid standalone module subscribed from Billing.

The complete billing & monetization hub — credit wallet, subscriptions & plans, standalone module add-ons, usage/cost analytics, a multi-channel price book, invoices and payment gateways.

Register and manage custom domains for email tracking, short links, web-chat, preference center and vanity workspace URLs — with DNS verification, TLS provisioning, security headers, logs and audit.

A live, two-tab support hub — a searchable Help Center knowledge base and a full Tickets system with attachments and real-time conversation.

Team, roles, permissions, policies and workspace security/provisioning — the access-control center for the whole portal.

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