Communication

Channels & Connections

Tabbed connection manager — connect, configure, monitor and govern every messaging channel.

What it does

Global controls: Connect Channel, Add Number/Sender, Export; KPI chips & health
20 tabs incl. Overview, WhatsApp, SMS, Email, RCS, Messenger, Instagram, Telegram, Discord
WhatsApp: default sender, HSM templates, daily message cap, sending capability
SMS: provider, 10DLC status/registration, opt-out & compliance, concatenation
Email providers: Gmail, Outlook 365, Zoho, custom SMTP
Webhooks: inbound endpoints, verified status, replay sample, rotate secret
Health, Sandbox (test message), Throttling (rate limits), Compliance, Audit log

More in Communication

Inbox

The omnichannel agent desk — a single real-time 3-pane workspace (conversation list, message thread, contact profile) that unifies every messaging channel with channel-aware composing, assignment/status workflow, templates, deals and SLA.

3-pane layout: conversation list, message thread, contact profile (toggle)
Channels: WhatsApp, Email, SMS, RCS, Telegram, Messenger, Instagram, Web Chat, Discord, Slack, Voice
Filters: channel, status, priority, assigned-to, tag/segment, date range + search/sort

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Mobile Call Centre

Communication

A full outbound/inbound call-centre add-on that pairs the Client Portal with a separate codebase (Android SIM app + web softphone). A paid standalone module subscribed from Billing.

10 tabs: Dashboard, Connection Settings, Dialer & Telephony, Agents, Leads, Lead Transfer, Call Logs, Recordings, Reports, Settings
Dialer modes: SIM (Android device), SIP (trunk/PBX), VoIP (cloud) + fallback chain
Recording policy: storage target (server/S3/GCS), retention, consent capture

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See Channels & Connections in action

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