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Communication

Inbox

The omnichannel agent desk — a single real-time 3-pane workspace (conversation list, message thread, contact profile) that unifies every messaging channel with channel-aware composing, assignment/status workflow, templates, deals and SLA.

Inbox in the BOL7 portal

What it does

  • 3-pane layout: conversation list, message thread, contact profile (toggle)
  • Channels: WhatsApp, Email, SMS, RCS, Telegram, Messenger, Instagram, Web Chat, Discord, Slack, Voice
  • Filters: channel, status, priority, assigned-to, tag/segment, date range + search/sort
  • Channel-aware composer: text, attachments, HSM templates, reply/quote, media viewer
  • WhatsApp 24h window with approved HSM template enforcement
  • Agent workflow: assign/transfer, status, tags, bot→human handoff, deals, SLA breach
  • Real-time via WebSocket with polling fallback; auto-reconnect

More in Communication

Channels & Connections

Communication

Tabbed connection manager — connect, configure, monitor and govern every messaging channel.

  • Global controls: Connect Channel, Add Number/Sender, Export; KPI chips & health
  • 20 tabs incl. Overview, WhatsApp, SMS, Email, RCS, Messenger, Instagram, Telegram, Discord
  • WhatsApp: default sender, HSM templates, daily message cap, sending capability
View details

Mobile Call Centre

Communication

A full outbound/inbound call-centre add-on that pairs the Client Portal with a separate codebase (Android SIM app + web softphone). A paid standalone module subscribed from Billing.

  • 10 tabs: Dashboard, Connection Settings, Dialer & Telephony, Agents, Leads, Lead Transfer, Call Logs, Recordings, Reports, Settings
  • Dialer modes: SIM (Android device), SIP (trunk/PBX), VoIP (cloud) + fallback chain
  • Recording policy: storage target (server/S3/GCS), retention, consent capture
View details

See Inbox in action

Book a personalized walkthrough and we'll show you exactly how it fits your workflow.

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