Cancellation & Refund Policy
At BOL7, we are committed to providing top-quality products and services to our customers. We understand that there may be situations where a cancellation or refund is necessary. Our Cancellation and Refund Policy outlines the terms and conditions for both services and products purchased through our platform. Please read the following information carefully.
1. Services Cancellation & Refund Policy
We strive to deliver excellent services tailored to meet our customers’ needs. However, if you are not satisfied with a service purchased from BOL7, you may be eligible for a refund under the following conditions:
- Eligibility for Refund: To qualify, notify us of your intention to cancel within 24 hours of purchase, with a valid reason (e.g. accidental purchase, dissatisfaction with service performance, or changes in business needs). Requests after the 24-hour window may not be eligible.
- Refund Process: Upon receiving a cancellation request, our team reviews the reason to determine eligibility. If it meets our criteria, we initiate the refund and send a confirmation email detailing the approval and next steps.
- Refund Timeline: Approved service refunds are processed within 7–10 business days from approval. The time to reflect in your account may vary by payment method or institution.
- Non-Refundable Services: Services that have been fully delivered, significantly progressed, or customized to specific requirements are non-refundable, and will be clearly indicated at the time of purchase.
2. Products Cancellation & Refund Policy
BOL7 offers a range of products, including physical items, software, digital keys, and licenses. If you are not satisfied with a product or need to return it, please follow the guidelines below:
- Eligibility for Refund: Request a refund for physical products, software, digital keys, or licenses with a valid reason within 15 days of receiving the product (e.g. defective or damaged product, incorrect item, or dissatisfaction with quality).
- Return & Refund Process: Contact support with order details and reason. Physical products must be returned in original packaging, unused, with all accessories and documentation. Software, digital keys, and licenses are refundable only if not used or activated. After inspection/verification, we notify you of the status and, if approved, credit the original payment method.
- Refund Timeline: Product refunds are processed within 7–10 business days from receipt and inspection (or verification for digital products). It may take additional time to appear depending on your provider.
- Non-Refundable Products: Used, damaged, or non-original-condition products may not qualify. Activated or downloaded software, keys, and licenses are non-refundable. Certain categories may have specific policies communicated at purchase.
3. General Information
- How to Request a Refund: Contact our customer support at [email protected] or through our online contact form with your order number, purchase details, and the reason for the request.
- Refund Method: Refunds are issued to the original payment method used during purchase. If it is no longer valid, notify support to arrange an alternative.
- Contact Information: For any questions, reach our support team at [email protected] or call +91 70650 40985.
By making a purchase from BOL7, you agree to our Cancellation and Refund Policy. We reserve the right to amend this policy at any time, with updates posted on our website. Thank you for choosing BOL7 — we value your business and are here to support your needs.