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Admin

Support & Help

A live, two-tab support hub — a searchable Help Center knowledge base and a full Tickets system with attachments and real-time conversation.

Support & Help in the BOL7 portal

What it does

  • 2 tabs: Help Center (KB) and Tickets
  • Help Center: category accordion + article reader, full-text search, article voting, image lightbox
  • Tickets: paginated table (10/page) with real-time WebSocket updates
  • KPI chips: Open, Pending, On Hold, Resolved, Closed, Resolved Today
  • Filter bar: search, status, priority (P1–P4), category, date range
  • New Ticket modal: category, priority, subject, description, attachments (max 5, 10MB)
  • Ticket conversation: role-tagged bubbles, reply composer, close/reopen

More in Admin

Integrations

Admin

Category-tabbed hub to connect, monitor and govern 40+ external tools (via MCP).

  • Global controls: KPI chips (connected, errors, queued jobs), Sync Now, Rotate Secret
  • 16+ category tabs: Catalog, Connected, Automation, CRM, Calendar, Conferencing, e-Sign...
  • CRM: Shopify, HubSpot, Zoho (Pipedrive/Salesforce in catalog) — bidirectional sync
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Billing

Admin

The complete billing & monetization hub — credit wallet, subscriptions & plans, standalone module add-ons, usage/cost analytics, a multi-channel price book, invoices and payment gateways.

  • 7 tabs: Overview, Wallet & Credits, Subscription & Plan, Usage & Cost, Price Book, Invoices, Payment Gateways
  • Persistent header: live credit balance, Add Credits, Change Plan, plan/outstanding/auto-recharge
  • Wallet: available/bonus/lifetime/consumed credits, full ledger, payment transactions
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Domains

Admin

Register and manage custom domains for email tracking, short links, web-chat, preference center and vanity workspace URLs — with DNS verification, TLS provisioning, security headers, logs and audit.

  • 14 tabs: Overview, Catalog, Web Chat & Origins, Email Tracking, Short Links, Preference Center...
  • Domain roles: Email Tracking & Assets, Short Links, Preference Center, Web Chat Widget
  • Verification & DNS: CNAME/TXT records status, recheck
View details

See Support & Help in action

Book a personalized walkthrough and we'll show you exactly how it fits your workflow.

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