Privacy Policy for BOL7 Dialer

1. Data Collection and Usage

The BOL7 Dialer app is designed to enable businesses to handle customer communications efficiently. To achieve this, the app collects and uses data required for its core functionalities. We ensure that only the necessary data is collected, processed, and securely managed.

1.1 Permissions and Their Purpose

• Call Permissions
  • CALL_PHONE: Enables users to make business-related calls directly through the app. Justification: Necessary for core functionality, as the app is designed for handling outbound and inbound business communication.
  • READ_CALL_LOG: Accesses call history to track call performance and ensure proper follow-ups. Justification: Business-related calls must be logged for analytics and performance measurement. This data is never shared with third parties.
  • MANAGE_OWN_CALLS: Manages app-specific call handling for better performance and quality. Justification: Required to control the state of calls initiated or received through the app.
• Media Playback Permissions
  • FOREGROUND_SERVICE_MEDIA_PLAYBACK: Provides users with the ability to playback recorded calls or voicemail audios within the app, with visible playback controls in a persistent notification. Justification: Playback functionality is critical for business users to review conversations for training, compliance, and performance analysis.
• Storage Permissions
  • READ_EXTERNAL_STORAGE and WRITE_EXTERNAL_STORAGE: Accesses and securely stores call recordings and app-specific data. Justification: Required for saving recordings of business calls securely and allowing users to retrieve them later.
• Communication Permissions
  • READ_SMS and SEND_SMS: Enables the app to read and send business-related SMS messages for follow-ups and reminders. Justification: Necessary for automated SMS communication directly related to business interactions.
  • INTERNET and ACCESS_NETWORK_STATE: Ensures secure data syncing with company servers. Justification: Core functionality requires real-time connectivity to facilitate call logs, analytics, and updates.
• Audio Permissions
  • MODIFY_AUDIO_SETTINGS: Manages audio settings for optimal call quality during app-managed calls. Justification: Ensures clarity and quality of business communications.
• System Permissions
  • RECEIVE_BOOT_COMPLETED: Restarts essential app services after a device reboot. Justification: Ensures uninterrupted business operations by reactivating call tracking and SMS services.
  • POST_NOTIFICATIONS: Notifies users about important tasks such as call reminders or follow-ups. Justification: Enhances user experience by providing timely updates.

2. Data Security

We prioritize the security of your data by implementing the following measures:

• Encryption: All sensitive data, including call logs and recordings, is encrypted.
• Secure Connections: All data transfers are encrypted during transmission.
• Limited Access: Data is accessible only for app-specific purposes.

3. Data Retention

The app retains data only as long as necessary for its operations. Call logs and recordings are reviewed periodically and deleted when no longer needed.

4. Third-Party Sharing

The BOL7 Dialer app does not share user data with unauthorized third parties. Data collected is strictly used for app functionality.

5. User Control and Consent

• Permission Management: Users can enable or disable permissions through device settings.
• Consent: Explicit consent is sought for permissions like location tracking or accessing SMS.

6. Compliance with Google Play Policies

The BOL7 Dialer app strictly adheres to Google Play’s data safety and privacy requirements, ensuring user data is handled responsibly. All permissions requested are necessary for core functionality.

7. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes in functionality or legal requirements. Users will be notified of significant updates.

8. Contact Us

For questions or concerns about this Privacy Policy, please contact us: